Protecting your property. Supporting your tenants.

Maintenance can make or break the experience for both owners and tenants. At Investeps, we take the stress out of residential maintenance with proactive coordination, local vetted tradespeople and clear communication from start to finish.

From routine repairs to urgent callouts, every job is managed quickly, transparently and professionally – keeping your property performing and your tenants looked after.

Learn More About Property Management

Residential Property Maintenance

Investeps specialises exclusively in residential property maintenance. This includes houses, units and townhouses across Brisbane and South East Queensland.

Residential maintenance ensures:

Fast, reliable repairs
Safe, compliant and well-maintained homes
Happier tenants and reduced vacancy rates
Fewer unexpected costs through proactive upkeep

A well-maintained property protects both your return and your tenant relationship. Our team manages every aspect of residential maintenance, from routine upkeep to urgent repairs.

We coordinate:

Routine and preventative maintenance
Emergency repairs and tenant requests
Compliance checks for smoke alarms and safety switches
Clear communication between landlords, tenants and trades
Post-work documentation for transparency and record-keeping

Our goal is simple: to maintain tenant satisfaction while protecting the long-term value of your property.

What’s Included

24/7 maintenance coordination
Vetted tradesperson network
Routine and preventative maintenance scheduling
Emergency repair management
Compliance-related maintenance (e.g., smoke alarms)
Transparent pricing with no mark-ups
Detailed reporting and documentation

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Our Tradesperson Network

We partner with a vetted network of qualified professionals who share our standards for reliability and service. Every tradesperson is licensed, insured and performance-reviewed regularly.

What you can expect:

Prompt, professional service
Quality workmanship
Competitive pricing
Fast response times
Multiple quotes for major works

We only work with partners we’d trust on our own properties, because that’s how we believe every investment should be managed.

How It Works

Submit a Request

Tenants or landlords log a maintenance request online or by phone.

Quote & Approval

We review the issue, arrange quotes (if required), and confirm before proceeding.

Work Scheduled & Completed

One of our tradespeople will attend the property and complete the repair.

Documentation & Payment

You’ll receive a completion update and all relevant invoices or compliance records.

Report a Maintenance Issue

Preventative Maintenance Benefits

Regular inspections and planned maintenance reduce unexpected costs and help your property retain its value over time.

Key benefits include:

Lower long-term repair expenses
Improved tenant satisfaction and retention
Enhanced compliance confidence
Stronger overall asset performance

What our clients says about us

Courtney was so helpful and personable for our entire tenancy. Responded to maintenance requests quickly and helped with any questions.

— Sebastian W.

Investeps have been looking after our investment property for a number of years now, and it's been a breeze. They’re super responsive and always handle maintenance requests quickly. Plus, they’re friendly and easy to communicate with. Highly recommend if you're looking for hassle-free management!

— Civil Communications Pty Ltd.

Frequently Asked Questions

How quickly do you respond to maintenance requests?

Most requests are acknowledged within 24 hours, with urgent repairs prioritised immediately through our 24/7 network.

Who pays for maintenance, the landlord or the tenant?

Responsibility depends on the lease and the type of property maintenance required. Landlords typically cover major repairs and compliance maintenance (such as plumbing, electrical and structural issues) while tenants usually handle minor maintenance like cleaning, replacing light globes and minor damage.

How do you select and vet tradespeople for repairs?

All trades are locally based, licensed, insured, and regularly reviewed for quality, reliability and value.

What happens if a tenant reports an emergency after hours?

Our 24/7 coordination service ensures urgent issues are resolved safely and efficiently, minimising risk and disruption.

Do you handle tenant disputes and lease breaches?

Yes. Our team manages communication and reporting to resolve issues early and professionally, helping maintain positive tenancies and protect your investment.

How do you screen potential tenants before leasing my property?

Every applicant is checked for identification, rental history, employment and income verification, and reference feedback. We also conduct national tenancy database checks to identify any previous rental issues. Our goal is to place quality tenants who pay on time, care for the property, and meet all tenancy obligations.

What’s included in your routine property inspections?

We assess the overall condition of your property, inside and out, checking for maintenance issues, cleanliness, safety compliance and any signs of damage or wear. Each inspection includes photos and a detailed report so you have complete visibility. Regular inspections help identify repairs early, protect your property’s value, and support strong tenant relationships.